Christy Robinson - FAQ - Dallas, TX
Christy Robinson -  Earth & Animal  Friendly Jewelry Designs
CUSTOMIZATION OF DESIGNS~
I am always happy to customize designs that are featured on my website in the sizes and designs shown with different words or phrases.  Please feel free to send me an email before you place your order or you can just click on the "custom word or phrase option" at checkout and  leave me a message in the "Note to Seller" sometimes called the "Message to Merchant" area per your customization request.    You can also choose different chain length options in standard lengths 16, 18, 0r 20 inch length at checkout.  If you would like an even longer chain you can choose to upgrade for an added fee  your necklace length to either 22,24,26,28,or 30 inches by clicking on the chain upgrade option at the top of each necklace page.

I am ONLY offering  custom items via Wholesale Orders at this time.
This includes new outline images of your own and also design layout of my current designs.  If you are  an Earth/or Animal Friendly business/or boutique and interested in my Wholesale terms please check out my Wholesale page.
 
After 6 years some older designs have been discontinued to make room for new designs.  So be on the look out for New Items as well as old faves:)

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METALS:
 My Recycled aluminum/ other recycled metals vary in thickness due to what is available at the time I visit the recycling center. However, none are as thin as a soda can or can be bent or crushed with normal wear.   The aluminum that I use is more like what you would find around your doors and windows, so it is very durable.   The thickness usually range is between 16 gauge -20 gauge.
 
My recycled sterling silver sheet is 20-26 gauge. If you would like a thicker gauge of sterling on your custom item please let me know! NOTE: There is a price increase for thicker sterling silver sheet.

Note: Prices listed on my Recycled Sterling designs are subject to change without notice due to the nature of the metals market.

 My sterling silver findings, metal sheet and casting grain and packing supplies that I use are from ethical sources and are Made in the USA.

My sterling silver sheet metal, casting grain, and jump rings are  made of recycled sterling silver! Yay!

 I strive to have as minimal impact on the mining world as possible!

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ist1 5628378-ecology-conceptRECYCLING METALS:   Your jewelry item is recyclable!    Your sterling silver chain, clasp, pendant,or earrings  can be sold to a Gold & Silver Exchange in your area to be recycled.  You can find these locations that buy Gold & Silver  to be recycled in your  area by searching online.    The Sterling silver will be melted,refined and then it will be recycled  into a new piece of jewelry!

 
As for recycling my recycled aluminum pendants etc.  you can either ship them back to me or  they can simply be recycled along with your household aluminum cans.   
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WIND POWERED:
The jewelry studio is powered by 100% wind energy!  What that means is all the electrical energy that powers the lights and the jewelry equipment that I use to make each piece of jewelry is from a renewable and non-polluting source!  Yay!
 
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PACKAGING:
Your jewelry item will come in a biodegradable baggie  you can reuse!  This helps to keep your jewelry from getting tangled and from tarnishing when not wearing.   If you do throw the baggie out  that is no problem, as it is made of biodegradable plastic and it will biodegrade in matter of months instead of years and years!  It can also be recycled with your regular plastic recycling!

The gift boxes and also my business cards are out of 100% recycled paper! 


PAPER:
 All office paper used for any print outs that may be included in your order are 100% recycled paper.

  Also your item comes wrapped in 100% Recycled Tissue Paper that is Made in the USA

I am always  looking to find new ways to reduce,reuse,recycle,+ repurpose!  If you have any ideas or suggestions please let me know!
 
Business Hours:
 
Business hours are Monday-Friday 9-5 pm.   I am  closed weekends and  major Holidays.
 
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PAYMENT-  

PayPal- I accept payment through Paypal and  Echeck through PayPal.
 ALSO YOU DO NOT NEED A PAYPAL ACCOUNT to make a purchase from my shop.  You can also use any major credit card or even debit card if you like:)  Simply click on "Add to Cart" then use the "Checkout" option (NOT the yellow one that says Checkout through PayPal) and proceed to fill out information as "Guest" under the heading "Do not Have a PayPal account".  
 
Check/Money Order-If you would like to pay by check or money order mail payment +shipping(see shipping rates below) to:
Christy Robinson 7324 Gaston Ave. #124-115 Dallas, Texas 75214 ( Make your check or money order payable to Christy Robinson).
If paying by check or money order your order will not be shipped out until payment is received.
 
NOTE: Texas residents will be 8.25% sales tax at checkout through PayPal

RETURNS:
ALL MY WORK IS GUARANTEED! I allow 10 days from the time you receive your package to return the item. I can either replace the piece with another one or give a full refund!  Email me first to decide which you want to do! Note: On one of a kind items you can only get a refund.

G I F T S:
Please let me know if your order is a gift, I can send you a card for the occasion: holiday, birthday etc. and put piece in a 100% Post Consumer Recycled paper gift box with a paper raffia ribbon bow!

S H I P P I N G:
Most orders  are shipped out in 5-7 business days (Mon-Friday)  - Most Designs are made to order to allow for customization ( different chain length, words etc.). Some designs may take longer but will be marked  with the length of time it will take approx. before shipping. 
 
PLEASE MAKE SURE YOUR PAYPAL ADDRESS IS CORRECT!  If you know it is different please let me know so I can edit your shipping label before I print it and ship your items to the incorrect address.
I ship individual items USPS  First Class  with delivery confirmation ($3.00) If you would like to upgrade to USPS Priority for an additional  charge please let me know.  If you order two or more items in one order your order will be automatically shipped USPS Priority. ($6.00)  ( this applies to USA orders only see International shipping rates below!)  If I receive delivery confirmation to an address that is listed as your address on PayPal then I consider the item delivered and reserve the right to not refund or reship new merchandise. If you would like insurance, please request it, I can also ship USPS Next Day(known as Express Mail)  for an added charge of $18.35. Orders done by  e-check through PayPal will take 3-5 business days to clear so it will take a little longer to reach you.
 
INTERNATIONAL SHIPPING IS DONE AT YOUR OWN RISK,  Most of my orders go through customs and overseas travel with no problems, but because it is completely out of my hands once I ship, I cannot be responsible for lost or damaged items. I ship USPS  International First Class ($3-$6 included with orders of one or two items)this does now include a tracking/ delivery number but no insurance, this shipping can take 4+ weeks to reach you.  If you are needing your item more quickly You can upgrade to Priority or Express Mail international   Priority does also have tracking/delivery number (see shipping times below)  it is  available for a total charge of  $23.95.    Express Mail international also has a tracking/delivery number plus some insurance included, it is available for a total cost of $38.  (see shipping times below).    Just let me know if you would like to upgrade your shipping to either Priority or Express mail and I will  send you an invoice for the added fees via PayPal.

Overseas/International shipping can take several weeks to reach you!
 
I do  fill out custom forms & as a courtesy to my customers mark them as a "gift" to help avoid additional customs fees.
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INTERNATIONAL CUSTOMERS just a little note on estimated delivery times:   Delivery time with first class mail international is usually  4 weeks...sometimes less, but sometimes more. Delivery time with Priority Mail international  is officially 6-10 weekdays (as stated by the USPS) However, in my experience it often takes 15-20 weekdays. Express Mail international officially is 3-5  weekdays(as stated by USPS) but it can take longer as well.  Also USPS does not count weekends as delivery times just weekdays(aka business days).

Please be aware that you are responsible for any customs duties,
taxes, VAT, brokerage fees, or tariffs levied after the initial US
postage. These fees could be applied to your package at the discretion
of your local customs officers/post office.

CARE INSTRUCTIONS AND REPAIRS
When you order a piece of jewelry I always enclose a list of Care instructions PLEASE READ these.  They are located on the back of the card/ business cards included with your jewelry purchase.   It is best to read the directions before wearing....storing /caring for your jewelry item in the manner suggested   will mean less care and maintenance will be needed along the way.   If a piece breaks under normal wearing conditions  I will gladly repair it.

Added note, I only repair jewelry that are my designs.  If you have another designers jewelry it is best to go to that designer for repairs on their pieces as they know for certain what materials they used etc .  Another option, is that you can also find a jeweler online in your local area which specialize in jewelry repair or adjustments.

ALLERGIES AND TARNISH:
Recycled aluminum is very hypo-allergenic and also is very tarnish resistant ... meaning it does not turn black  like sterling silver or copper does so there is a lot less maintenance.

While  Recycled Sterling silver ,Copper and Brass tarnish they can be cleaned up easily with a jewelry polishing cloth (click here to find these at the bottom of this page)
As for allergies some people turn "green" because of copper  so obviously copper items may cause an issue if you are sensitive. But what a lot of people do not realize is most sterling silver is alloyed with a small bit of  copper to make it stronger so if you are highly sensitive to copper  and sometimes turn "Green" when you wear silver this is probably why.   One way to fix this is to coat the surface (for flat items & rings) with a Vegan non- toxic clear nail polish (such as No Miss Brand)so that it creates a barrier between you and the metal.  Commercial jewelers usually "preserve" their pieces by plating them with white gold or Rhodium(platinum) plating to keep them from tarnishing in the showcase and also too keep from turning you "Green" but this is an extremely toxic process for the environment and people so I do not do this or recommend this process at all.

If you would like to have an adjustable black cotton cord(no clasp)  instead of a sterling chain as you may be allergic please email me and I can adjust your invoice for the difference in cost.
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 I do not recommend my jewelry for small children as it could pose a choking hazard.  It is more for ages at least 10 (if not older) and up!
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C O P Y R I G H T & R E S E L L I N G

As the artist, I retain copyright over my work(designs) and this is not licensed without my explicit permission. I also retain copyright over the images of my work, etc. as displayed on this website and others.
 
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WHOLESALE-
 Commercial resale of my work is not permitted without prior arrangement. I do accept wholesale orders.    If you wish to discuss wholesale terms and specifics,  please contact me at: Christy@christyrobinsondesigns.com.
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DONATIONS~  I am happy to make donations of my recycled aluminum jewelry items to be used  for raffles and silent auctions at  events to raise funds/ awareness for animals,the earth or people in need,(because of  the expense of materials cost alone...I cannot donate sterling items:)  I am happy to promote your event via my Facebook Page and Twitter and can also add a link to your event on the "GIVING" page of my website:  http://www.christyrobinsondesigns.com/Giving.html  

Just be sure to contact me at least a month  or more  in advance.  Unfortunately, I can no longer accept last minute donation requests of less than a months notice.  Also as a very small business I can only afford to donate one or possibly two items per each request.

GIVEAWAYS~  I am happy to participate in giveaways on your  blog or website that I  feel are appropriate  for my jewelry designs  such as those that promote veganism, animal rights, environment,  human rights, and overall health and well being.  As with donation items I would need a month or more notice of the giveaway event.   I would promote your  "Giveaway" via my Facebook page and Twitter.    If you are making an inquiry please email your blog/or website information for review and a brief description of what you have in mind as far as a giveaway and I will get back to you asap.  For Giveaways and donations you can contact  me at ChristyRobinsonDesign@yahoo.com